Privacy Policy
Your Privacy, Our Commitment
Last Updated: October 15, 2025
At RCC HealthCare ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our healthcare facilities in Kolkata.
We understand the sensitive nature of healthcare information and maintain the highest standards of confidentiality and data protection in accordance with Indian laws and international best practices.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Full name, date of birth, and gender
- Contact information (address, phone number, email)
- Emergency contact details
- Government-issued identification numbers
- Insurance information
1.2 Medical Information
We collect medical information necessary for providing healthcare services:
- Medical history and current health conditions
- Medications and allergies
- Diagnostic test results (X-rays, ultrasounds, Blood Test)
- Treatment records and physician notes
- Dental records and oral health information
2. How We Use Your Information
We use your information for the following purposes:
Healthcare Services
To provide medical treatment, diagnostics, homecare services, and dental care
Appointment Management
To schedule, confirm, and remind you of appointments
Communication
To respond to inquiries and provide important health-related information
Billing & Payment
To process payments and insurance claims
Quality Improvement
To improve our services and patient care standards
Emergency Situations
To contact emergency contacts when necessary for patient safety
3. Information Sharing and Disclosure
We may share your information with:
Healthcare Professionals
Doctors, specialists, nurses, and medical staff involved in your care
Laboratory and Diagnostic Partners
For processing tests and obtaining results
Legal Authorities
When required by law or in response to valid legal requests
Service Providers
Third-party vendors who assist in our operations (with appropriate confidentiality agreements)
We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.
4. Data Security
We implement robust security measures to protect your information:
Encryption
Encrypted data transmission and storage
Access Controls
Secure access controls and authentication
Regular Audits
Regular security audits and updates
Staff Training
Staff training on data protection and confidentiality
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.
5. Your Rights and Choices
You have the right to:
Access
Request copies of your medical records and personal information
Correction
Request corrections to inaccurate or incomplete information
Restriction
Request restrictions on how we use or disclose your information
Accounting of Disclosures
Request a list of certain disclosures we've made of your information
To exercise these rights, please contact us using the information provided in the Contact Us section below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:
7. Data Retention
We retain your personal and medical information for as long as necessary to provide healthcare services and comply with legal, regulatory, and professional obligations. Medical records are retained in accordance with Indian healthcare regulations and industry standards.
8. Legal Compliance
RCC HealthCare complies with applicable Indian laws and regulations, including but not limited to the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, as well as medical ethics and patient confidentiality standards set by relevant healthcare authorities.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
RCC HealthCare
Kolkata, West Bengal, India
Website: www.rcchealthcare.com
We will respond to your inquiries within a reasonable timeframe and work to address your concerns promptly.
By using RCC HealthCare's services and website, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our services constitutes acceptance of any updates or changes to this policy.
Have Questions About Your Privacy?
Our team is here to help you understand how we protect your information and answer any concerns you may have.